Shipping policy

Thank you for shopping with Ooh Bespoke.

As many of our products are handmade and personalised to order, please read our Shipping Policy before placing your order.

Processing Times

Our standard production time is 1–3 weeks, depending on the time of year and current order volumes.

During busy periods, including peak wedding season and Christmas, production times may be extended.

If your order is required for a specific date, please contact us before placing your order so we can confirm whether we can meet your deadline.

Please note that production time and shipping time are separate.

Shipping Methods

We use a range of trusted courier and postal services depending on the size, weight and value of your order.

Tracking details will be provided where applicable.

Delivery Times

Once your order has been dispatched, delivery times will depend on the shipping service selected at checkout.

Estimated delivery times are provided as a guide only and are not guaranteed.

Ooh Bespoke cannot be held responsible for delays caused by:

  • Courier or postal service delays.
  • Adverse weather conditions.
  • Industrial action or transport disruption.
  • Customs delays (where applicable).
  • Incorrect or incomplete delivery addresses.
  • Other circumstances beyond our reasonable control.

Shipping Address

Please ensure your delivery address is correct when placing your order.

Ooh Bespoke cannot accept responsibility for parcels delivered to an address provided incorrectly by the customer.

If you notice an error in your delivery address, please contact us as soon as possible. We will do our best to amend it before your order is dispatched, although this cannot be guaranteed.

Wedding & Time-Sensitive Orders

If your order is required for a wedding, event or other specific date, we strongly recommend placing your order well in advance.

If your event is within 4 weeks of ordering, please contact us before purchasing to confirm that we can meet your required timescale.

Damaged Deliveries

Please inspect your order as soon as it arrives.

Any damage, missing items or incorrect products must be reported within 3 working days of the parcel being marked as delivered.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product.
  • Photographs of the packaging where applicable.

Claims reported after this period may not be accepted.

Lost Parcels

If your parcel has not arrived within a reasonable timeframe, please contact us.

We will investigate with the courier or postal service.

A replacement or refund will only be issued once the courier has confirmed that the parcel has been lost.

Failed Deliveries & Returned Parcels

If a parcel is returned to Ooh Bespoke due to:

  • An incorrect or incomplete delivery address.
  • Failure to collect the parcel.
  • Repeated failed delivery attempts.

The customer will be responsible for any additional shipping costs required to resend the order.

International Orders

Where applicable, international customers are responsible for any customs charges, import duties, taxes or local handling fees charged by their destination country.

Ooh Bespoke has no control over these charges and cannot predict what they may be.

Questions

If you have any questions regarding shipping or require an order by a specific date, please get in touch before placing your order.

Email: sales@oohbespoke.co.uk

We are always happy to help and will advise on the best shipping option for your order.