Terms of service
These Terms of Service (“Terms”) govern your use of the website www.oohbespoke.co.uk (“Website”) operated by Ooh Bespoke (“we”, “us”, or “our”). By accessing or using this Website, you agree to be bound by these Terms. Please read them carefully before placing any order.
1. General Terms
1.1 By accessing and using this Website, you confirm that you are at least 18 years of age and capable of entering into a legally binding contract.
1.2 We reserve the right to amend, update, or modify these Terms at any time without prior notice. Any changes will take effect immediately upon being posted on this Website. Continued use of the Website after such changes constitutes your acceptance of the revised Terms.
1.3 All content, images, and materials on this Website are the property of Ooh Bespoke and are protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or otherwise use any part of this Website without our prior written consent.
2. Products and Orders
2.1 All products are subject to availability. We reserve the right to discontinue or modify products, pricing, or descriptions at any time without notice.
2.2 By placing an order, you agree that all information provided is accurate and complete. Orders are accepted at our discretion, and we reserve the right to refuse or cancel any order, including where fraud or misuse is suspected.
2.3 Personalised or custom-made products are created based on the information provided by you. It is your responsibility to ensure that all spellings, dates, and details are correct at the time of order.
3. Pricing and Payment
3.1 All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.
3.2 Payment must be made in full at the time of placing your order. Orders will not be processed until payment has been received.
3.3 We reserve the right to correct any pricing errors that may occur on the Website, even after an order has been submitted.
4. Shipping, Returns, and Refunds
4.1 Shipping, lead times, and delivery information are set out in our [Shipping Policy], which forms part of these Terms.
4.2 Returns, cancellations, and refunds are governed by our [Return & Refund Policy], which also forms part of these Terms.
4.3 By placing an order, you acknowledge that you have read and agreed to both of these policies.
5. Liability and Disclaimer
5.1 To the fullest extent permitted by law, Ooh Bespoke shall not be liable for any indirect, incidental, or consequential loss or damage arising out of or in connection with your use of the Website or purchase of our products.
5.2 We make every effort to ensure that product descriptions, images, and colours are accurate; however, variations may occur due to monitor settings, materials, or handmade production processes.
5.3 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable law.
6. Governing Law
6.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
6.2 Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
7. Contact Information
For questions about these Terms, please contact us at:
📧 sales@oohbespoke.co.uk
🕓 Customer Service Hours: 9:30 AM – 4:30 PM